Business Process Masterclass for Government: Understanding & Mapping your Processes

1 or 2 day workshops | In-House | Max. 15 participants


Business Process Master Class will focus on identifying, mapping and improving business processes, journey mapping, standard operating procedures, and SIPOC tool. Participants will have the opportunity to practice using these tools for real business processes in their teams.

Workshop Outcomes

  • Gain an understanding of Continuous Improvement Guiding Principles and how Lean can be applied in a government setting
  • Understand common forms of waste and creating value for customers
  • Develop practical skills to do process mapping, building a SIPOC and apply to real processes
  • Learn about structured problem solving tools & standardised work
  • Understand how to create a Journey Map to see a customer’s experience through a process or system

Topics Covered

  • Continuous improvement guiding principles & Government
  • Waste in an organisation
  • Value add vs non value add activities
  • Process mapping & SIPOC
  • Problem Solving Tools
  • Standardised work
  • Journey Maps


How can this workshop be delivered?

  • Face to face